Returns & Exchanges Policy
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or exchange the item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, unopened and in its original packaging. Return shipping costs will be at the customer’s expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit.
Please note that all Oakworks products are only eligible for return within 14 days due to the Oakworks return agreement.
Here's how to return something ...
Step 1:
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and the nature of the problem. To obtain an RMA number and return instructions, please call AllegroMedical.com at (844) 464-4477 or reach out to Customer Service using our contact form.
Step 2:
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received. If you paid with a check or money order, allow 2-4 weeks to receive your refund check from AllegroMedical.com from the time we receive the returned product. Items in stock will be credited back the amount of the purchase once the product has been received. Drop ship items can take 2-6 weeks for the refund to be processed.
Step 3:
On all product returns, you are responsible for arranging shipment of the product back to the appropriate vitusmed.com warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
Step 4:
If you are returning an item that is defective or shipped in error by vitusMed.com, we apologize for your inconvenience. We will reimburse you the delivery costs and the cost to ship the product back to us. For any other return, you are responsible for the original delivery costs and the return shipping expense.